retro.jp offers top prices for luxury brand items such as bags, clothing, shoes, and watches.
※This service is exclusively for foreign residents living in Japan. We are unable to ship the selling kit outside of Japan.
Appraisal fees, storage fees, and shipping fees are all free. retro will cover all costs associated with listing.
Quick assessment and return service. Typically, we will notify you of the assessment results on the same day or the next day after your items arrive. In case of return, we will ship your items back to you the next day.
All assessed items are registered in our management system. You can check them anytime on your dedicated My Page and decide whether to sell or return them. After the purchase is confirmed, simply register your bank account and apply for payment to receive immediate payment.
Simple 5-step process to sell your luxury items safely and securely.
Please send your items for appraisal by courier.
We will let you know the purchase or consignment price.
If you apply, we will send you a box and an application form.
If you have a preferred date and time for kit delivery or for the courier to pick up the package, please specify it using the form.
Once the kit arrives, please pack the items with reference to the instruction manual and send them.
We will email you after the items arrive. The buyer will appraise the items and provide the purchase or consignment sales amount on your My Page.
Log in to My Page and choose either purchase, consignment, or return for each item. If you choose return, there will be no return shipping fee.
If you choose the buyback option, the buyback amount will be reflected in your My Page immediately. Please register your bank account for the transfer and submit a transfer request.
※For consignment sales, the amount after deducting the sales commission will be reflected once the sale is completed.
After applying, you will need one of the following forms of identification for the appraisal process:
With a proven 10-year track record, retro.jp's professional appraisers provide accurate valuations. All appraisal and service fees are completely free, and we proudly maintain a 4.7-star Google rating.
Our certified appraisers ensure you get the best value for your luxury items.
Receive payment quickly through bank transfer or cash on the same day.
No appraisal fees, no pickup charges. Our service is completely free.
Your items are fully insured during transportation and appraisal.
Address: 2-1-12 VORT AOYAMA2 6F, Shibuya, Shibuya-ku, Tokyo 150-0002
Hours: 10:00 - 20:30 Daily
Phone: 0120-503-840
No appointment is necessary to visit our store. Our expert staff are ready to provide an on-the-spot appraisal of your luxury items. We look forward to welcoming you.
Designer handbags, totes, clutches
Luxury wallets, card cases, pouches
Designer clothing, jackets, dresses
Luxury footwear, sneakers, heels
Luxury timepieces, vintage watches
Fine jewelry, rings, necklaces
Scarves, belts, luxury accessories
Designer sunglasses, luxury eyewear
We purchase all major luxury brands including Hermès, Chanel, Louis Vuitton, Rolex, Cartier, Gucci, Prada, and many more. Please contact us for specific brand inquiries.
You need a valid government-issued ID (driver's license, passport, etc.). For high-value items, we may request proof of purchase or authenticity certificates if available.
Professional cleaning is not required, but clean items in good condition typically receive better valuations. We recommend basic cleaning if the item is visibly dirty.
We provide appraisal results within 24 hours of receiving your items. Payment is processed immediately upon acceptance of our offer.
Yes, foreign residents living in Japan are welcome to use our service. We offer support in English, Chinese, and Korean. We also have Vietnamese staff members available. Please contact us via email for assistance.
Our service is limited to domestic shipping only. We are unable to send the kit to addresses outside of Japan.